Frequently Asked Questions

ticket

What are the ticket terms and conditions?

Click below to read Festival Republic's Festivals & Events T&Cs:

- Conditions of entry
- Conditions of sale

When will I receive my tickets?

Please allow up to 7-10 working days before the event date to receive your tickets.

To find out where your tickets are please use the ticket tracker on Seetickets.com/customerservice

You’ll need your booking reference number (contained in the confirmation email sent to you when you ordered your tickets or given to you verbally if you ordered using the phone) and your email address.

I don't want to make my purchase online, how else can I buy them?

See Ticket’s telephone booking service is available 24 hours a day, 7 days a week. Their phone system provides detailed informational messaging as well as highly trained and dedicated staff.

To make a credit card booking, call 0871 2302360

Please note, pre-sale tickets are only ever made available online.

See Tickets customer service - 011509129000 or 0871 220 0260

Why are the tickets different prices on the door?

Tickets are sold at advance prices and can be increased when sold on the door on the night of the event.

I have chosen to collect my tickets from the box office, how do I do this?

The tickets will need to be collected by the credit/debit card holder. You will need to quote the reference number and take the credit/debit card used to make the booking as identification.

If you have booked tickets on behalf of someone else but selected box office collection then only the card holder can collect. This is part of the credit card merchant agreement and is in place to protect both See and the cardholder from potential credit card fraud. Also for reasons of security to ensure the correct person is attending.

Can I have a refund or exchange on my tickets?

Unfortunately not. See has a policy of no refunds or exchanges. The only exception is if the event is cancelled or rescheduled. This is part of the purchase policy you agree to when purchasing tickets through FestivalRepublic.com

This does not affect your statutory rights.

What if my tickets are lost or stolen?

You will need to contact your point of purchase if your tickets have been lost or stolen. If your tickets were bought through Seetickets.com, please call 087123108921 (Venues bookings) or 08700603775 (Festival bookings).

I have lost my credit / debit card, how can I collect my tickets?

If you have lost your credit / debit card and you need to collect your tickets you will firstly need to contact See Tickets Customer Services, 08712310821 (Venues bookings) or 02700603775 (Festival Bookings)

It is imperative that you contact See Tickets as we do need to inform the venue.

I have lost my reference number? What should I do?

To retrieve your reference number, please enter your post code and the last 4 digits of the card you used to book your tickets.

Click here

What do I need to know about touts?

Beware of unauthorised ticket agencies including eBay, buying from them can be a lot of trouble - You are likely to pay over the odds for a ticket that will have never existed or might never materialise.

Info on Authorised agents
Info on UNauthorised agents
Info on Ticket Touting

We are totally opposed to people selling tickets at wildly inflated prices, as happens on eBay, and have consistently made our position clear to eBay. We do everything in our power to stop it; we cross check all bookings and cancel multiple bookings, we cancel bookings made by known touts on our blacklist and we constantly search internet sites for agencies who claim to have tickets. Our team manage to catch quite a few people but it's a very slow process tracking them down as, for example, all eBay sellers are anonymous.

But there are limits to what we can do, and our biggest problem is that it's not actually illegal. We've been in discussions with the Office of Fair Trading, regarding loopholes in the law that allow this to continue, and we'd encourage fans to contact them as well.

eBay themselves refuse to stop the trade because it doesn't break any of their rules, and they actually confirmed their position when interviewed on Radio 1 on 4th April 2006. We've even tried to stop them using breach of copyright laws, where people display photos of the tickets or use the event logo without permission, but eBay haven't even replied to us on this.

We've restricted the number of tickets one person can buy, but may have to go further. However, if we restrict sales to one or two per person, it would stop people buying tickets legitimately for friends. Going to the festival with a group of mates is a big part of the fun for many people, and our MD, Melvin Benn, is reluctant to restrict genuine fans in this way.

Regarding the question "If Glastonbury can stop this, why can't you?", we fully appreciate the new measures at Glastonbury because we ourselves helped to formulate them. But even still, Glastonbury tickets appeared on eBay and people buy them despite the huge risk of being refused entry. Furthermore, entry into Glastonbury takes place through four entrances, over nearly a week, allowing lots of time to do all the necessary checks, plus many people remain inside the site throughout the event so only need to be checked once.

Reading and Leeds are very different, and the same processes simply would not work, but we continue to work with our counterparts to find solutions that will. All promoters face the same problems, and not just in the music industry, but also throughout sport and theatre.

In the meantime, you should perhaps consider contacting eBay, your local MP and the Office of Fair Trading to let them know how strongly you feel about this issue.

Tickets are sold on the condition that they are not transferable. Tickets purchased from any unauthorized sources will not be valid for entry. E.g. Internet Auction sites.

Which unofficial sites should I look out for?

Beware of unauthorised ticket agencies including eBay, buying from them can be a lot of trouble - You are likely to pay over the odds for a ticket that will have never existed or might never materialise.

There are many more, and new ones popping up every day. Please read the Authorised list below to be sure just who has genuine tickets. Please let us know if you see any others. If you would like confirmation that a website is real or not, you can call our Information Line on 020 7009 3001.

Info on Authorised agents

List of Unauthorised touts

Info on Ticket Touting

Most notable of these unauthorised sites are: 
121gifts.com, 1st4londontheatre.co.uk, 2011leedsfestival.com,
2011readingfestival.com, 2getaticket.com, Accesstickets.com,
Allmarks.net, allticketsolutions.com, Amishowtime.com, anyticket.com,
anyworldwideevent.com, Blaceventtickets.com, Blcevents.com,
bookfestivalsonline.com, bookmetickets.com, britevents.com,
britishconcerts.com, budgetticket.eu, Capital-tickets.com,
Chooseyourevent.co.uk, Cityticketservice.com, clickfortickets.co.uk,
CLworldwideevents.com, coasttocoasttickets.com, comeonshow.com,
contactmusic.com, cosmictickets.com, craigslist.org, Directentertainments.com, double8tickets.com, Ebay.co.uk, Ebay.com, EU-musicevents.com, ,Euroeventsonline.com, Euroeventtickets.com,
Euroliveticket.com, Euroteam.com, euroteam.net, euroticketfinder.co.uk,
Eurotickets.com, Euroticketsonline.com, euticketshop.com, everysell.com, exciteticket.com, Fan2fanticket.com, festivalnews.co.uk,
festivalticketstore.com, festivalz.org, findutickets.com, frontrowtickets.com, Getmein.com, getmetickets.com, getmetickets.net,
getmetickets.org, gigsport.com, globalticketmarket.com, Goldstartickets.co.uk, Goodtimesentertainmentltd.co.uk, gotickets.com,
gumtree.com, hertsboxoffice.co.uk, Independent Ticket Exchange and
Brokerage Ltd, justtheticket.uk.com, lastsecondtickets.co.uk,
leedsfestival.net, Leeds-festival.net, leedsfestival2009.com, leeds-
festival-2010.com, leedsfestivaltickest2010.com,  leedsfestivaltickets.co.uk, Liveticketexchange.com, londonnet.co.uk,
Londonticketbrokerage.net, londonticketbrokers.co.uk, londonticketexchange.com, londonticketmarket.com, londonticketsexpress.com, londonticketshop.co.uk, londonticketshop.com, luckyseventickets.com, lunatickets.com (Note: Lunaticket.co.uk is a valid agent), mostwantedtickets.co.uk, Musicevents24.com, Needtickets.webs.com, no1eventsltd.co.uk, no1soldoutevents.com, offthewalltickets.com, onlineseats.com, online-ticket.co.uk, onlineticketexchange.com, Onlineticketexpress, onlineticketexpress.com, onlinetravelshops.co.uk, paperticket.co.uk, play.com, premierevents.co.uk, premier-ticket.co.uk, reading-festival.net,
readingfestival.org, readingfestival2009.com, reading-festival-2010.com,
readingfestivalonline.co.uk, readingfestivalonline.net, readingfestivaltickets.co.uk, readingfestivaltickets2010.com,
readingfesty.org, readingleeds.co.uk, reading-leedsfestival.com,
redcircletickets.com, seatexchange.co.uk, seatmaster.co.uk,
seatwave.com, showtimetickets.co.uk, smokingtickets.com,
sohotickets.com, soldoutentertainments.com, soldoutevents.co.uk, soldouteventtickets.com, soldoutticketmarket.com, songkick.com, SOSmasterticket.com, SOSticketmaster.co.uk, sostickets.com, splendidtickets.com, sportscityevents.com, stagediveonline.com, stereoboard.com, stubhub.com, stubpass.com, summerfestivaltickets.com, Superticketshop.com, swapmyticket.com,
ThelondonTicketshop.co.uk, theonlineticketshop.com, Therealticketcompany.co.uk, Theticketsite.co.uk, Theticketwebsite.net,
threechings.com, tickco.com, ticket2bethere.co.uk, ticket2ride.net,
ticket4-you.com, ticketbande.co.uk, ticketbureau.co.uk, ticketbureau.net, ticketeasy.uk.com, ticketgallery.co.uk, tickethold.com, ticketindex.net, Ticketlinkz.web.net, ticketlister.com, ticketloot.com, ticketluck.com, ticketnest.net, ticketnetwork.com, ticketnova.com, Ticketola.com, tickets.telegraph.co.uk, tickets2allevents, Tickets4readingfestival.com, ticketsinventory.com, TicketsMarket.co.uk , ticketsnow.com, ticketsocial.com, ticketsolutions.co.uk, ticketsolutions.com, ticketsolutionsltd.com, ticketssoldout.co.uk, ticketssoldout.net, Ticketstosee.com, ticketstub.com, ticketsukltd.com, tickettout.com, tickettriangle.com, TicketUK.com, Ticketwiz, tickex.com, tix2event.com, TixDaq.com, Tixnet.com, Tix-On-Sale.com, totaltickets.co.uk, Totaltickets.co.uk, trustedtickets.com, ukticketfactory.com, UKtickets2010.com, vipblocktickets.com, vividseats.com, warnfestivals.co.uk, welovefestivals.com, westminsterevents.com, worldticketshop.com, worldwidetickets.com, worldwideticketstore.com, xclusiveticket.com, yourticketmarket.com, ztickets.com, ...and these are just the ones we know about.

More tout info from Office of Fair Trading - please read

                               ~ . ~

We are currently looking into companies selling 'touted' tickets and we are doing what we can to stop fraudulent activity.

FURTHER INFORMATION & CONTACTS: 
If you feel a victim of these companies we suggest a number of actions:

1.Call the police; if your money has been taken and no product delivered, this is theft.
2.Report the company to the Trading Standards
3.Contact the BBC's watchdog programme
4.Contact the websites' Internet Service Providers as they have obligations to ensure they are not publishing fraudulent and illegal activity.

HELPFUL LINKS:
Trading Standards website customer accounts of GetMeTickets 
Easynets Acceptable use policy, Service provider of GetMeTickets 
BBC Watchdog
Get Safe Online

Who are the official Festival Republic ticket agents for Festival tickets?

festivalrepublic.com for tickets Click here
seetickets.com for tickets Click here
stargreen.com for tickets Click here
ticketweb.co.uk for tickets Click here
ticketmaster.co.uk for tickets or Ring 0870 602 1101 Click here
Lastminute.com for tickets Click here

Also: NME, HMV, Jumbo Records and Crash Records.

There are some additional ones for some of our festivals - please see individual festival websites for the full list of authorised ticket agents.